Filmetrics.com Privacy Policy

Personal information is collected from and about our Websites’ users, both directly when you provide it and automatically while you visit the Websites, as follows:

1. Personal Information You Provide.

   Through its Websites, Filmetrics may request, or provide an opportunity to submit, personal information in connection with an online feature or service. The personal information we collect from you may include:
   • contact information, including name, job title, company, photo, email address, physical address, telephone number, and fax number;
   • product key, serial number, or order number, for example in a request for technical support;
   • messages you send to us, for example, a product inquiry;
   • information necessary to verify eligibility to use a Website service or to facilitate dealings or transactions; and
   • Cookies and IP address
   While under no obligation to provide us with personal information, you should understand that the Company will not be able to process your communications with us or render certain services that we offer online without this information.

2. Information Collected Automatically.

   Please refer to our Cookies Policy.

   Your “Do Not Track” Browser Setting: Filmetrics honors “do-not-track” (DNT) technology. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your personal data.

The Company collects personal information from and about the Websites’ users, both directly when you provide it and automatically while you visit the Websites, as follows:

• presenting the Websites and their contents;
• providing Websites’ users with information, products, or services;
• responding to your requests, inquiries, or otherwise serve you in ways associated with the circumstances under which you provided the information;
• allowing users to enroll in or register for promotions or events;
• recruiting individuals for employment;
• providing firmware/software updates;
• executing an agreement or transaction concluded through the Websites;
• meeting Filmetrics’ legal obligations with regards to the agreement or transaction;
• with respect to information collected by logging and cookies, facilitating your use of the Websites, analyzing usage by visitors, improving user experience, and delivering better service;
• network and information security;
• fraud investigation and prevention;
• investigating suspected unlawful acts or unethical conduct;
• compliance with the law and Filmetrics’ Standards of Business Conduct to protect the rights, property, or safety of Filmetrics, our users, or others;
• offering products for sale;
• processing payments;
• shipping and fulfillment of your order; and
• keeping you up to date on new products, services, and offers.

Use of Your Information for Marketing and Opting Out:

Marketing may include sending you communications about our products and services or other communications targeted to your interests. If you do not wish us to use your email address or other contact information for our direct marketing purposes, do not select the opt-in option (if any) in the online form in which we collect your data. If you initially opt-in but change your mind, you can opt-out by: (i) replying to a promotional email we have sent and indicating your preference to unsubscribe; or (ii) sending us an email stating your request to filmetrics.com.

Your personal information is retained for as long as the Company has a commercial relationship with you and, to meet certain business requirements, for at least 2 years after our last interaction. In some instances, the Company may be required to retain personal information for longer periods of time, for example, to meet legal, tax, and accounting obligations. Log-in and Cookie data are not retained for more than 24 months.

1. Corporate Affiliates. The Company may disclose your information to certain third parties as described below. Filmetrics may disclose or share your personal information with our corporate subsidiaries worldwide.
2. Service Providers and Agents. The Company may share personal information with outside service providers or agents. These outside service providers or agents are only authorized to use the information on Filmetrics’ behalf for purposes such as to provide services or products you have requested, perform billing and collection, or help us manage and analyze data and improve the Websites.
3. Advertising and marketing providers. The company may share your information with advertisers, marketing businesses, and other entities that help us to create, deliver, and assess our advertising and marketing campaigns and learn more about you and other users of our online services.
4. Legal Compliance or Enforcement. The Company may disclose your personal information to third parties when we believe disclosure is necessary to: (i) comply with a law, regulation or compulsory legal process, including a law enforcement, regulatory or court-authorized request; or (ii) protect the rights, property or safety of Filmetrics or other persons or entities.
5. Business Transfers. If Filmetrics is involved in a merger, acquisition, business combination, reorganization or other transfer of some, or all of, the company’s business, your personal information may be transferred to the buyer or other successor to Filmetrics.

California residents, see our separate CCPA Disclosures here.

The Websites may include links to sites operated by third parties. This does not mean that Filmetrics endorses these sites, nor are we responsible for their content or policies. Third party sites are governed by their own privacy policies. You should familiarize yourself with the privacy policy of other sites you visit as it will govern any information you provide through that site.

Filmetrics has implemented measures designed to secure your personal information from accidental loss or unauthorized access, use, alteration and disclosure. However, the transmission of information via the Internet is not completely secure. The Websites use HTTP Secure (“HTTPS”) for secure communications. The Websites use Transport Layer Security (“TLS”) to protect information collected through the Websites. In addition, the Company restricts access to your personal information. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information.

Although the Company uses efforts to protect your personal information, we cannot guarantee the security of the information transmitted through the Websites.

Persons in the European Economic Area, Switzerland, and the United Kingdom, see the EEA+ Supplemental Data Protection Law Disclosures here.

All locations outside of the United States

The personal information collected through the Websites is downloaded to a server located in the United States and maintained by a service provider under contract with Filmetrics. Filmetrics is located at 1 Technology Drive, Milpitas, CA 95035 in the United States. By submitting your personal information and completing any applicable consent forms to the international transfer of your data, you are consenting to the transfer of your personal information as described in this Privacy Policy.

Cross-Border Data Transfers:

The personal information collected through the Websites will be transferred to and from the United States. The recipients of personal information collected through the Websites (listed in the Section entitled “How We Share Your Personal Information” above) are located in the United States or in the country where the data was collected.

Legal Bases for Processing:

Filmetrics processes your personal information with your consent, to fulfill a business contract (if applicable) and as required by law. Filmetrics also processes personal information as necessary for its legitimate interests as follows:

• Marketing and advertising: Subject to opt in and opt out requirements, the Company uses your personal information regarding products and services you have ordered, or in which you have otherwise demonstrated an interest, as necessary to provide you information about the products and services that we think might interest you in accordance with applicable law.
• Network and information security, fraud prevention, and reporting suspected criminal acts: In the event of fraud, a security incident, or a suspected criminal act, the Company would examine personal information that appeared to be linked to the incident as necessary to determine what happened, remediate, report to the authorities, and prevent a recurrence.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using personal data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Individual Rights:

Filmetrics will comply with requests to exercise individual data rights in accordance with applicable law. You can submit your request via email to filmetrics.com. Rights vary by jurisdiction and we will consider your request under applicable law.

You may have the right to access your personal information collected by the Websites and to request that Filmetrics update, correct, restrict, or delete your personal information, a right to object to processing, a right to data portability and a right to lodge a complaint as provided by applicable law.

Subject to certain limitations, and in jurisdictions where the right applies, the right to data portability allows Individuals to obtain from Filmetrics, or to ask Filmetrics to send to a third party, a digital copy of the personal information that they provided to the Websites. Individuals’ right to access their personal information generally includes their right to receive a copy of all, or a portion, of their personal information in Filmetrics’s possession as long as Filmetrics’s providing the personal information would not adversely affect the rights and freedoms of others.

This privacy policy was last updated on May 17, 2024. This Privacy Policy may change from time to time, and the Company will specify the date on which this Privacy Policy was last revised. If the Company makes a material change to how we use or disclose our users’ personal information, prior to the effective date of the changes, we will notify you by means such as email or by notice posted on the home page of the Websites.

If you have questions about this privacy policy or our privacy practices, please email us at filmetrics.com